FAQ

Browse the catalogue and press Request a quote on any product. Tell us the quantity and where the item needs to go, and we will send you pricing, availability and a delivery quote. We handle orders by quote rather than online checkout so that the right product, fittings and shipping are confirmed before anything is bought.

Not through an online till - every order starts as an enquiry. This lets us check that the part you have chosen fits your system (filter sizes, membrane models and valve types are easy to mix up) and give you an all-in price including delivery.

Most quotes are answered within one business day. For larger systems such as industrial RO plants or bulk consumables, allow two to three days while we confirm stock and shipping.

Yes. Alongside home products we supply complete industrial RO systems, FRP vessels, membrane housings, dosing and brine tanks, softeners, pumps and UV systems for factories, farms, hospitals, offices and resellers.

It depends on your source water (borehole, municipal, brackish), your daily usage and the equipment you already have. Send us a photo of your current housing or system label and we will match the correct cartridge, membrane or spare - that is exactly what our team is here for.

Yes - sediment, carbon and pleated cartridges in 10" and 20" sizes, RO membranes from Vontron, Puritech and E-MEM, housings, media, valves, o-rings and fittings. Consumables are the reason most customers come back to us.

We can advise on typical problems (sediment, chlorine, hardness, salt, bacteria) and which treatment solves them. If you have a water analysis report, send it through with your enquiry and we will recommend a system to match.

We deliver nationwide via courier. Freight depends on size and destination, so it is quoted together with your items - there are no surprise shipping charges added later. Small items typically arrive in 2–5 working days; bulky systems may be booked on a road freight service.

Yes. Collection is available from our premises at 187 Alexandra Avenue, Halfway House, Midrand, Monday to Friday between 08:00 and 17:00. Let us know in advance so your order is packed and ready.

Every product comes with guidance on fitting and commissioning, and many items (cartridges, dispensers, home RO units) are straightforward to fit yourself. For larger installations we can arrange technical assistance in the Gauteng area - ask when you request your quote.

Products carry the manufacturer's warranty, which we confirm on your quote. Electrical items such as dispensers and pumps typically carry a 12-month warranty; consumables such as cartridges are covered against defects. We handle warranty claims on your behalf - keep your quotation.

Reply to the quote email you received, or contact us on +27 68 199 7310 or info@afripurewater.co.za with the product name and your name as submitted on the form.