Privacy Policy

Last Updated: Wednesday, 19 November 2025

1. Introduction
Water Purification Experts (“we,” “us,” or “our”) is committed to protecting the privacy of our customers in South Africa. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website https://afripurewater.co.za/, use our services, or make a purchase.

We comply with the Protection of Personal Information Act (POPIA) of South Africa. By using our website, you consent to the data practices described in this policy.

2. Information We Collect
We collect information that helps us serve you better and process your orders efficiently. This includes:

  • Personal Information: Name, billing address, shipping address, email address, and phone number.

  • Payment Information: Credit/debit card details and banking information. Note: We do not store your full card details on our servers. Payments are processed via secure, encrypted third-party payment gateways.

  • Account Information: Username and password if you create an account.

  • Technical Data: IP address, browser type, and operating system (collected automatically via cookies).

3. How We Use Your Information
We use your personal data for the following purposes:

  • To process and fulfill your orders (including shipping and delivery).

  • To communicate with you regarding your order status, invoices, and delivery updates.

  • To process payments and prevent fraud.

  • To provide customer support.

  • To improve our website and product offerings.

4. Sharing Your Information
We do not sell your personal information. We only share your data with third parties necessary to complete your order, such as:

  • Payment Processors: To securely process your transaction.[1]

  • Courier Services: To deliver your products (we share your name, address, and phone number).

  • Legal Requirements: If required by South African law or to protect our rights.

5. Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. Our website uses SSL (Secure Socket Layer) encryption to ensure your data is transmitted securely.

6. Your Rights (POPIA)
Under the POPIA Act, you have the right to:

  • Request access to the personal data we hold about you.

  • Request the correction or deletion of your personal data.

  • Object to the processing of your personal data.
    To exercise these rights, please contact our Information Officer at [Insert Email Address].

7. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:

  • Store Name: Water Purification Experts

  • Email: sales@waterpurificationexperts.co.za

  • Phone: +27 71 627 6776

  • Physical Address: 187 Alexandra Avenue, Halfway House, Midrand, 1685